Credit Card Chargeback: Step By Step

What is a credit card chargeback?

It’s a credit card dispute. You can apply to your credit card company and dispute a transaction.

More specifically, a credit card chargeback is a feature of VISA and Mastercard credit cards that enable your bank to deal directly with the supplier’s bank to attempt to obtain a refund for the transaction in question. In a chargeback, your bank does not deal with the supplier (the person or merchant that you bought from). Rather, your bank deals directly with the supplier’s bank, which makes it possible to get a refund even if the supplier in question has gone bankrupt or refuses to give you a refund.

The Chargeback Process

As easy as a chargeback might sound, the process is far from being easy. Multiple parties are involved in the chargeback process, which might further delay the decision-making process. To make things easier for you, we use a step-by-step approach to illustrate the chargeback process in simple terms. Check out the link to avoid these scams:

Step 1 – Initiating a chargeback request

The first step of the chargeback process is to initiate a chargeback request with the issuer of your VISA card – most probably your bank. By now, you might have already contacted the relevant supplier to inform him of the dispute and the supplier might well have turned a blind eye to your claims or in a worst-case scenario, the supplier might have filed for a Chapter 11 and is no longer in operation. In any case, the first step is to call or contact your bank by any other means to provide the necessary details to your bank and initiate a chargeback to win back your money. 

Step 2 – Issuer reviews the chargeback request

As we discussed earlier, a chargeback request is handled by your card issuing institution and the supplier’s bank. As such, the issuing bank of your card will thoroughly investigate the matter from their side before taking any further actions. As you might have realized, there is nothing you can do to speed up this process as the investigation process will be entirely carried out by your bank. The good thing is that the card-issuing bank will, at most times, take the side of the consumer at this stage.

Step 3 – Issuer decides how to proceed

In the unlikely event that the card issuer has found the fault to be on your side, which we highlight as unlikely since the card issuer has very limited data at this stage, the issuer will decline your request. However, most of the time, the card issuer will do the exact opposite by granting you a conditional refund. Thereafter, the card issuer will contact the acquirer or the bank that is associated with the merchant’s account, to provide them with the chargeback data to investigate the matter further.

Step 4 – The supplier’s bank takes further action

The supplier’s bank notifies the supplier and then proceeds to approve the chargeback request on their own if clear signs of a dispute are present. However, the merchant has the option to challenge the chargeback request initiated by a cardholder on the premise the merchant has done everything right about delivering the product or service paid for by the consumer.

Step 5 – Merchant provides supporting documents

If the merchant believes that the chargeback request is illegal, or doesn’t apply to this specific transaction, the merchant will provide any proof that he has to his bank to block the chargeback request. At this stage, the acquirer, or the merchant’s bank, will send all the relevant documents and information to the issuer of your card to arrive at a final decision regarding the chargeback request. 

Step 6 – Issuer bank takes the final decision

It’s judgment day, and the issuer of your card will take into account all relevant information, including the documents submitted by the merchant, and decide whether your chargeback request is deemed fair. In case the issuer determines that your chargeback request was based on fairgrounds, you get to keep the conditional refund received earlier in the process. However, in the unfortunate event that the issuer bank determines the merchant has a fair and clear case, the case would be closed in favor of the merchant and the conditional refund issued to you earlier would then be reverted.  If new information emerges indicating a fraudulent activity by the merchant or information pointing that the merchant has not kept his side of the bargain in the transaction, the issuing bank of your card has the option to initiate a second chargeback request as well.

Warning to the wise

It is NOT an easy process for the unfamiliar. As straight forward as it might sound, chargeback requests take time to process and it’s vital to provide accurate information to your bank and to reply to the claims of the disputing company in order for you to win the chargeback. Specifically if you are dealing with a company that is well versed in the chargeback business and even more so if they are practicing dishonestly or unethically. In cases like these it will be close to impossible for a novice to succesfully win a chargeback.

Time to Call The Pro’s

That’s why there are professionals that offer there services with chargebacks Shieldforensics.com is the trusted name in chargeback services and fund recovery and you can get a free consultation by by filling out this form. One of our in-house experts will reach out to you to discuss your chargeback request, and as a personal advisor, your rep will guide you through the entire process by helping you find supporting documents, advising you on which documents to submit to your bank, and what and when to reply and ultimately get your money back into your bank account.

What’s Covered in a chargeback?

Among the things covered under chargebacks are the bankruptcy of a supplier or merchant, defective goods, non-delivery of paid for goods and services, clerical errors involving duplicate charges, and fraudulent transactions authorized on your card.

The good thing about a credit card chargeback is that it addresses any of your transactions completed from your VISA or Mastercard credit cards, regardless of what the item purchased was.

We warn you against being over-excited about this cool feature that you just learned.

A lot of individuals call us after they’ve already tried to raise a chargeback and have failed, at that point we can no longer help them. Visa and Mastercard both allow for a chargeback to be raised once. If it fails, your money is gone forever.

It’s not legal case

A Visa chargeback is not the legal procedure to claim your money by any stretch of the imagination, which means that there is no guarantee that your bank would be able to get a refund from your supplier’s bank. This is where it becomes tricky, and probably a reason why you should work with an experienced financial advisor to help you out in the process to get it done right the first time.